Online Card Management FAQs

What is online card management?
How do I set up my Card Management Online service?
What do I do if I have more than one NWFCU credit card?
Is single sign on available from NWLink or do I have to log in separately to Online Card Management?
What can I do from the secure website?
What kind of equipment and software do I need?
What information do I need to enroll in the service?
Who can I contact if I have problems enrolling in the service?

What is online card management?
A secure website that allows you to access your NWFCU credit card account information 24 hours a day, seven days a week.

How do I set up my Card Management Online service?
You will need to set up a new Username by clicking on the “New User? Click Here to Enroll in Online Services” link. Please have your credit card and a hard copy of your credit card statement available in order to enter the name of the primary account holder (the individual listed first on your monthly credit card statement) as well as the credit card account number and the card verifications number from the signature panel of the credit card. Additionally, you will need to know the last four digits of the primary cardholder's phone number; last four digits of the cardholder's Social Security Number; the cardholder's zip code; and cardholder’s mother’s maiden name. Once this information has been entered you will be prompted to set up PassMark secure sign in to access your credit card information.

What do I do if I have more than one NWFCU credit card?
If you have more than one NWFCU credit card you will have to enroll each card with a unique Username according to the procedure outlined in the previous question.

Is single sign on available from NWLink or do I have to log in separately to Online Card Management?
Single sign is not currently available. It will be included in a future NWLink enhancement.

What can I do from the secure website?
You can get timely information and manage your credit card account with the ability to: view account balance, learn available credit, review payment information, access previous statements, download transactions to popular personal financial management software, make payments online, search for transactions, produce reports and more.

What kind of equipment and software do I need?
You will need a computer with Internet access and a modem with a baud rate of at least 28,800 for acceptable performance. PCs running Windows 98, Windows ME, Windows NT, Windows 2000 or Windows XP and Macintosh OS 9.0 and higher are supported as are the following browsers: Internet Explorer 5.0 & higher, Netscape Navigator 6.0 & higher, AOL 7.0 & higher and Safari (OS X).

What information do I need to provide to enroll?
You will need to have your credit card and a hard copy of your credit card statement available in order to enter the name of the primary account holder (the individual listed first on your monthly credit card statement) as well as the credit card account number and the card verifications number from the signature panel of the credit card. Additionally, you will need to know the last four digits of the primary cardholder's phone number; last four digits of the cardholder's Social Security Number; the cardholder's zip code; and cardholder’s mother’s maiden name.

Who do I contact if I have problems enrolling in the service?
Call NWFCU’s service provider toll-free 24 hours a day at 1-866-604-0380.