Visa TravelMoney Card FAQs

What is a Travelex TravelMoney card?
The TravelMoney card is a prepaid, PIN-based, reloadable Visa debit card which offers members a safe and convenient alternative to travel’s checques and cash.

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How much money can I load on my TravelMoney card?
Minimum is $250/Maximum is $9,999.

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How much does the TravelMoney card cost?
The purchase fee is $9.95.

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How do I activate my TravelMoney Card?
Cardholders must activate their card before use.  There are two ways this can be done:

Can I change the PIN that came with my TravelMoney card?
Yes. There are two ways to change a PIN:

Can I use the TravelMoney card to get cash at an ATM?
Yes, Visa does assess an ATM fee:

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Are there other fees associated with the TravelMoney card?
Yes. For a complete list of fees, please click here.

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Is there an expiration date on my TravelMoney card?
Yes, the TravelMoney card will expire according to the expiration date imprinted on your card.

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Can I reload the TravelMoney card?
Yes! You can reload the stored value of your card almost without limit for $2.95 fee per reload. (Subject to minimums/maximum load restrictions and card expiration date.)

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How do I reload my TravelMoney card?
TravelMoney cards can be reloaded using your credit or debit card by visiting www.cashpassportcard.com or by calling the telephone number on the back of your TravelMoney card. You may also reload your card in person at the same NWFCU branch where you purchased the TravelMoney card.

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What if my TravelMoney card is lost or stolen?
Please call the Travelex Help Line immediately at:  1-800-221-2426.

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What if I have a dispute, or my TravelMoney card is not working or I have a question about the card?
The member should call the 1-800 number located on the back of the TravelMoney card for assistance.

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