Resurgence of Phishing VoIP Scam

Financial institutions are receiving VoIP scam calls that are automated and insistent that the cardholder call a toll free number to update important financial information. Once the toll free number is dialed an automated phone system asks for card number, PIN and expiration date. VoIP lines are telephone systems that utilize the internet instead of traditional telephone land lines to deliver communication services. The low cost of VoIP lines and relative ease with which they are obtained have led Phishers to quickly adopt this evolving technology to attack consumers on an entirely new level.

At NWFCU we are committed to protecting our members
We do everything we can to help protect members from a variety of fraudulent activities. We will never ask for - or send out - your account numbers, passwords, PINs, or personal information in any email correspondence. However, members may be exposed to acts of fraudulent activity that are beyond the Credit Union's control and it is ultimately your responsibility to prevent and protect yourself from becoming an unsuspecting victim of identity theft or other fraud or scam.

We also suggest you sign up for our Fraud Prevention e-LERT. Our Fraud Prevention e-LERT will immediately advise you when we have added a new article or warning to the ‘Fraud Alert' section of our website.

*Short for Voice over Internet Protocol. A protocol for transmitting the human voice in digital form over the Internet or other networks as an audio stream, instead of using traditional telephone lines. VoIP uses the Internet Protocol (IP), but is not limited to communication by computer—even phone-to-phone communication can be conducted using this technology.