703-709-6917
800-932-7666 (toll-free)
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Get account balances
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Review transactions
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Transfer funds between your Northwest accounts
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Request a checking or savings withdrawal
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Make loan payments from your Northwest accounts to Northwest loans
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Report a lost or stolen credit or debit card, stop payments, request copies of checks, 1099s or statements, and many other transactions
First Time Telephone Banking User Login:
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Call 703-709-6917 or 800-932-7666 (toll-free)
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When prompted, enter your Primary Northwest Member number
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At the prompt to enter a PIN, please enter the last 4 digits of your Social Security Number
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Enter the Primary Member's complete 9-digit Social Security Number
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Create a new 4-digit PIN
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Confirm the new 4-digit PIN
Telephone Banking Main Menu
| COMMAND | PRESS |
|---|---|
| Account Balance | 1 |
| Account History | 2 |
| Funds Transfer & Payments | 3 |
| Request a Checking or Savings Withdrawal | 4 |
| More Options | 5 |
Telephone Banking Guide Using Spoken Commands
The following suggested voice commands will help you complete your Telephone Banking transactions.
Once you’ve entered your PIN, simply say:
|
Making Payments |
- “I want to make a payment on my new car loan.”
- “I want to pay my mortgage.” |
|---|---|
|
Balance Inquiries |
- “What is my savings account balance?” - “What is the balance of my checking account?” - “I need to know the balance of my certificate account.” |
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Request Transfers With a Dollar Amount |
- “Transfer $75 from checking to savings” - “I need to transfer $1,000 to my checking account from my savings.” - “I would like to transfer $175.43 from savings to my club.” - “I want to move money from my club account to savings.” (The system will prompt you for a dollar amount.) |
|
Request Transfers Without a Dollar Amount |
- “Transfer funds from checking to savings.” - “I need to transfer money to my checking account from my savings.” - “I would like to move cash from savings to my club.” - “I want to move money from my club account to savings.” |
|
Navigation Commands |
For assistance with the system - “Help” - “Help please” - “Help tips”
- “Main Menu” - “Go to the beginning” - “Start over”
- “Previous” - “Go back” - “Back” - “Back up”
- “Repeat” - “Could you repeat that please?” - “Repeat please” - “Return”
To speak with a Member Service Representative - “Transfer” - “Operator” - “Agent” - “Representative” - “I just need to talk to a person” - “Member Care” - “Member Services” - “Transfer to an agent |
For your convenience, download and print a copy of the Telephone Banking Guide Using Spoken Commands