Q. When will Northwest Federal Credit Union Offices be closed?
A. All branches and offices will be closed Saturday, May 15. We will reopen for our regular business hours on Monday, May 17. The Call Center will be open regular business hours Saturday to answer general questions regarding the system maintenance schedule only. No account inquiries or monetary transactions will be performed.
Q. Why is the Credit Union closing? Is there a problem?
A. No, there isn’t a problem. The Credit Union continues to thrive. This closing was pre-planned in order to perform maintenance on our systems. We are required to pause account access while this maintenance is being performed.
Q. Will I have access to my accounts while the credit union is closed? How much can I withdraw?
A. You can access your accounts at any branch until 6:00pm ET Friday, May 14. Online and Mobile Banking will be available until 7:00pm ET Friday, May 14. Then, you can use any one of our fee-free ATMs and/or your debit card (up to the daily limit for each: up to $2,500 limit for debit card; up to $500 daily limit for ATM withdrawals). You may also use your current Northwest Federal Visa® or Mastercard® credit cards.
Q: Will I be able to schedule bills to be paid through Bill Pay?
A. Any bills you may have that will be due May 14-17, should be scheduled no later than 11:59pm ET Thursday, May 13. If you have recurring payments already scheduled to be paid during these dates, they will continue to be paid as scheduled. Bill Pay will become available again Monday, May 17.
Q: What will happen to transfers I have scheduled between Northwest accounts on May 15 and/or 16?
A. Any transfers between Northwest accounts that are scheduled for May 15 or 16 will occur Monday, May 17.
Q. What if I need to wire funds, retrieve items from my safe deposit box, or withdraw cash from a branch while you are closed May 15?
A. Unfortunately, since all offices will be closed, you will not be able to access your account information or perform any of those transactions. Our entire member services team will be involved in the system maintenance process and will be happy to assist you on Monday, May 17. Wire transfers should be completed by 4 pm Friday, May 14.
Q. I’m preparing important tax documents and need access to my monthly statements or year-end tax documents, what do I do?
A. Login to Online and/or Mobile Banking prior to 7:00pm May 14 to download any documents you may need to access. Online and Mobile Banking will be available again Monday, May 17.
Q. What if I need to make a contribution to my IRA for 2020 Federal tax filing?
A. If you are planning to make an IRA contribution for your 2020 Federal tax return, please contact us no later than 4:30pm Monday, May 17 so we may provide you any assistance you need. While we are closed, you may inform the Credit Union of your desire to contribute by email at IRAEstatesTrusts@nwfcu.org or fax 703-925-5125.
Q. I have a question that is not addressed in these FAQs. Who should I contact for assistance?
A. Please email your questions to: email@example.com and we will be happy to assist you with any of your questions or concerns.