New Cards and Activation
Your new credit card will arrive between 4/24-5/7. You can pre-activate and set a PIN for new credit card when it arrives so you are ready to use your new card on 5/17.
Your new debit card will arrive between 5/24-6/9
Your new ATM card will arrive between 5/24-6/9
5/17/2021, be sure to activate and start using your new credit card on this date.
6/21/2021, be sure to activate, set your PIN and starting using your new debit and/or ATM card on June 7th.
You can pre-activate and set a PIN for new credit card when it arrives so you are ready to use your new card on 5/17.
You can activate, set your PIN and starting using your new debit and/or ATM card(s) on June 7th. Your current debit and/or ATM card will stop working on June 21st.
Yes, you can select any customized PIN that you wish to use. You will just need to enter your preferred PIN during card activation.
Your card will be mailed to your mailing address on file.
Recurring /Card-on-File Payments and Digital Wallets
Your recurring payments and online subscriptions will need to be updated with your new card information. Please log-in to websites (Amazon, Netflix, and other online merchants) that store your card-on-file and update your payment method.
Yes, you can also do this in the new CardControl+ app which will provision your new card for you without needing to enter your card information. The new CardControl+ app will be available on June 21st.
Payments and Statements
These will now be available in Online Banking under eDocs.
You can sign up for eStatements in Online Banking.
Yes, if your payment was set up with NWFCU it will still occur as scheduled. If your recurring payment to your Northwest credit card was set up by another financial institution please provide them with your new credit card information.
The new credit card payment address is: PO Box 4200, Woburn, MA 01888-4196
You may make your credit card payments via Online Banking, through our new CardControl+ app when it becomes available on June 21 from Google Play and the App Store, by mailing your payment to PO Box 4200, Woburn, MA 01888-4196 or by calling 844-709-8900.
No, your interest rate is not impacted by this change.
No, your payment date will stay the same.
Features and Benefits
You can download the new CardControl+ app from the App Store or Google Play beginning June 21.
Your new card will continue to be contactless and you’ll enjoy these other features and benefits.
Yes, they will carry over. You will also be able to set up travel memos in Online Banking starting on May 17th.
Yes, they will carry over to your new account. You can view your point balance in Online Banking.
No, it will stop working after 5/14 for credit and 6/18 for debit. The new CardControl+ app will launch on 6/21 with more features and benefits.