Debit Mastercard® Provides Payment Convenience

Your Northwest Federal debit card can be used anywhere Mastercard® is accepted—online and in stores. It’s the convenience of shopping with a credit card and the purchase amount is automatically deducted from your checking account.

You can also use your Debit Mastercard® to withdraw cash from your checking account at an ATM. 

Watch this video to learn how to control how, when and where your debit card is used.

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Cardholder Benefits:

  • Thousands of Free ATMs Nationwide: enjoy completely free transactions at nearly 30,000 ATMs nationwide displaying any of these logos: Credit Union 24®/CU HERE | CO-OP ATM℠ | CULIANCE. This includes selected locations where you shop, like 7-Eleven, Circle K, Costco, Publix, Dunkin Donuts and Rite-Aid.
  • Cash Back at Point of Purchase - For quick cash when you’re buying groceries, filling up your car or running errands, remember that you can get cash back from your Northwest Federal checking account during your debit card transaction anywhere you see the STAR® logo. It’s like having free ATM access whenever you shop.
  • Peace of Mind – Mastercard® offers Zero Liability coverage as well as Enhanced ID Theft Resolution featuring:  1-bureau credit monitoring, high-risk transaction monitoring and alerts, and white-glove restoration service.
  • Travel Perks – Mastercard Airport Concierge, Priceless Cities offers and experiences
  • Mastercard Global Service – emergency card replacement, emergency cash advance, lost/stolen card reporting
Read your Mastercard Guide to Benefits for details on cardholder benefits.

Request A Debit Card

Already have a Northwest Federal checking account?

Visit a branch to get your debit card issued on the spot.

Need to open a checking account?

Use Online Banking to open your account online today.

Questions?

Contact our Member Service Center: 703-709-8900 (844-709-8900 toll-free).

Get Digital Wallet Convenience

Apple Pay® is a simple and secure way to make purchases with your Northwest Federal credit  card or debit card.

Once you’ve added the card to your Passbook® on your iPhone® 6 or later, you’ll just hold your phone near a participating merchant’s contactless reader to pay. A vibration and beep let you know your payment has been accepted.

Report Lost or Stolen Card

Report lost or stolen Debit Mastercard® cards immediately.

During normal business hours, contact our Member Service Center:

703-709-8900 (844-709-8900 toll-free)

After hours, please call:

888-241-2510 (toll-free)
909-941-1398 (outside the US or Canada, collect)


Protect Your Debit Card

We offer several services to help you keep your Debit Mastercard® secure

Card Nav by CO-OP App

Protect your debit card with real-time control right from your smartphone with this handy app. Set the terms for when, where and how your debit card is used anytime, anywhere:

  • Turn cards on, off and back on again in seconds
  • Use GPS to control transactions within a designated location
  • Limit card use to specific merchants or purchases
  • Control spending by setting limits to match your budget
  • Receive real-time card-use notifications and spending limit alerts

Download the Card Nav℠ app from the App Store℠ or Google Play™ to start using it today!

Watch this short video about Card Nav

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Travel Tips

Your Northwest Federal debit card can be used to get foreign currency at ATMs overseas, and is accepted at merchants worldwide without a foreign transaction fee. When traveling, follow these tips:

  • Request a special travel memo on your debit card account with our Member Service Center: 703-709-8900 (844-709-8900 toll-free). This will help to prevent blocked transactions when using your card and help ensure legitimate use of your account.
  • Add an international travel memo using the CardNav app.
  • To use your debit card at overseas locations requiring a 6 digit PIN, add 2 leading zeros to your current 4 digit PIN.
  • It’s a good idea to carry your Northwest Federal credit card as a back-up payment option.
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Fraud & Purchase Protection®

Use these online forms to report fraudulent use. If you knowingly gave your account information to a merchant and didn't receive the product or service as expected, complete this dispute form.

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Card Nav is a service mark of CO-OP Financial Services.
App Store is a service mark of Apple Inc.
Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
Apple Pay is a registered trademark of Apple, Inc.
Passbook and iPhone are registered trademarks of Apple Inc.