Mortgage Assistance

Fannie Mae has established guidelines for homeowners who are adversely impacted by this national emergency.  Northwest Federal is adhering to the following guidelines for all of our first mortgage loans, not only those which are Fannie-Mae owned. 

Under Fannie Mae's guidelines for single-family mortgages:

  • Homeowners may request mortgage assistance by contacting their mortgage servicer
  • Foreclosure sales and evictions of borrowers are suspended for 60 days
  • Homeowners impacted by this national emergency are eligible for a forbearance plan to reduce or suspend their mortgage payments for up to 12 months
  • Credit bureau reporting of past due payments of borrowers in a forbearance plan as a result of hardships attributable to this national emergency is suspended
  • Homeowners in a forbearance plan will not incur late fees
  • After forbearance, a servicer must work with the borrower on a permanent plan to help maintain or reduce monthly payment amounts as necessary, including a loan modification

Fannie Mae also offers help navigating the broader financial effects of this national emergency to homeowners with a Fannie Mae-owned mortgage through its Disaster Response Network™, including:

  • A needs assessment and personalized recovery plan
  • Help requesting financial relief from insurance, servicers, and other sources
  • Web resources and ongoing guidance from experienced disaster relief advisors 

Homeowners can find out if they have a Fannie Mae-owned mortgage and access to the Disaster Response Network™ by visiting

Please note that Northwest Federal is following the Fannie Mae and Freddie Mac guidelines for all of our first mortgage loans, regardless of whether or not it is a Fannie Mae-owned mortgage.  

If you have questions regarding your Northwest Federal mortgage and payment assistance options, please call 703-709-8900 to speak with a representative.