Here are your most frequently asked questions.
How do I login to my new account?
You'll continue to use your current Username and password. Your security profile questions will also remain the same.
Will I be able to see transaction history?
Yes. You have access to account transaction history for the last 18 months and bill payment history for the last 12 months. If you have a loan with us, you'll see the full list of transactions since the loan was funded.
How can I update my transaction history when using Express Webconnect?
To download your transaction history in Express Webconnect, you'll need to accept the disclosure by following these steps:
- Login to Northwest Federal Online Banking or the Mobile App
- Select "Account"
- Select "Webconnect", the Webconnect disclosure will appear, select "Accept"
Why is my former electronic payment going as a check?
How the bill payment method is selected: Fiserv cannot guarantee that a payment will be sent electronic. The way the payment is remitted depends on the payee, your payment history, recent activity, and the amount of your payment. In some cases, the payee is not set up electronically.
Please keep in mind, that whether Fiserv sends the payment electronically or as a paper payment, the goal is to deliver the payment to the payee on the due date. Also, as long as the payment was scheduled with the correct payee information and on time your payment will be covered under the CheckFree Guarantee which covers fees up to $50 for a late payment.
How can I tell which checking account my bill payments are withdrawn from?
In the bill pay payment center, select Accounts where you can view the attached bill pay accounts.
What is Auto eBill Enrollment?
An eBill is an electronic version of the bill and usually omits the paper bill. Some payees offer a trial period which allows the user to see how eBills work while still receiving a paper statement. It can take one or two billing cycles to receive the first bill online.
There are several ways to sign up for eBills:
- From the Payment Center screen, Add a Company or Person
- From the eBill link on the Payment Center screen
- From the congratulatory added payee page
- From the Add Information for a Company page (during the process of adding a payee
This trial period eBill does not require any action from the subscriber when activated by the payee.
The payee determines the length of the eBill introduction trial period; with an average trial period of 90 days.
When an eBill trial period is activated, the subscriber is presented with a prompt alerting them to the active trial period eBill. The prompt also provides the option to activate the standard eBill using the "Get My Bill Here" button or close the prompt using the "I'll decide later" link.
INFORMATION FOR QUICKEN, QUICK BOOKS AND MINT USERS
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