Protect Your Financial Privacy and Account Security
Northwest Federal is committed to providing you with tools you need to help you take control of your personal information and prevent it from being misused. Turn here for reports on the latest scams, merchant security breaches, and online tools, resources and consumer protection tips to keep you informed.
If you suspect fraud or identity theft on your Northwest Federal accounts, please email us.
If you have experienced fraud on your debit or credit card, please call us: 800-336-3384.
Finra article: 5 Steps to Protect Yourself Against Job Scams
Free Member Benefit
AppGuard cybersecurity software for endpoint protection is now available as a free member benefit. AppGuard protects your Windows PC, laptop, or tablet from malware and cyberattacks.
Learn more about AppGuard here.
For more information and instructions on how to receive software licensing,
- Login to Online banking
- Select “Accounts”
- Select “AppGuard License”
There is a suspicious postcard being mailed via the United States Postal Service noting “you have recently closed on a mortgage with Northwest FCU.” The recipient of this postcard is provided a phone number to call in and enter a mortgage identification number. Northwest Federal does not send correspondence related to account verification via postcards. If you receive this suspicious postcard, do not respond by calling the phone number provided. Instead, shred it or report it. If you have any questions, please contact our Member Service Center for further assistance.
Phishing Scam Alert
There is a “Banking Alert” email being sent to members and non-members asking for your online banking user name and password. This is a phishing scam. Northwest Federal does not send email correspondence related to account verification and will not ask for your account information via email. If you receive a suspicious email, do not respond and do not use the link in the email. Instead, delete or report it. If you have any questions, please contact our Member Service Center for further assistance.
Here are some helpful tips to identify a phishing scam:
- Misspelled words and grammatical errors
- Emails asking for your confidential information such as account number, logins, PINs, and passwords
- Promotes the loss of an existing account or access
- Communicates a sense of urgency and may use a the name of an actual employee of NWFCU or NWFCU email address
What to do if you suspect you are a victim:
- Contact our Fraud Mitigation Department immediately.
- Ensure that your computer’s firewall, anti-virus, and spyware detection software is current.
- Run a virus scan on your computer and clean up anything detected.
- Change your Online Banking password and username from an uninfected computer.
- Change your mobile password or enable touch ID.
For more information, check out our Fraud Prevention & Safety section below.