Security & Protection

Protect Your Financial Privacy and Account Security

Northwest Federal is committed to providing you with tools you need to help you take control of your personal information and prevent it from being misused. Turn here for reports on the latest scams, merchant security breaches, and online tools, resources and consumer protection tips to keep you informed.

If you suspect fraud or identity theft on your Northwest Federal accounts, please email us. 
If you have experienced fraud on your debit or credit card, please call us: 800-336-3384.

Need to know - Northwest Federal Credit Union has received inquiries regarding postcards from Mortgage Protection Services (see attached image). Northwest Federal Credit Union is not associated with Mortgage Protection Services. Be cautious, avoid providing your personal information to anyone you don’t know. For more consumer protection, click on QUICK LINKS and visit the tabs below.    

Fraud Prevention

CardNavSM by CO-OP appWatch this short video about Card Nav

Protect your Northwest Federal debit card with real-time control right from your smartphone with this handy app. Set the terms for when, where and how your debit card is used anytime, anywhere:

  • Turn cards on, off, and back on again in seconds
  • Use GPS to control transactions within a designated location
  • Limit card use to specific merchants or purchases
  • Control spending by setting limits to match your budget
  • Receive real-time, in-app card-use notifications and spending limit alerts

Download the Card Nav℠ app from the App Store℠ or Google Play™ to start using it today! 

CardNav is a service mark of CO-OP Financial Services. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Memorize your PIN and shield your PIN when entering it at ATMs or retail checkouts.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts, which help you detect fraud as soon as it happens. Northwest Federal offers the CardNav app to keep tabs on your debit card account.

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We offer transaction alerts to help protect credit and debit card accounts from fraudulent activity.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

MyCardInfo makes it easy to manage your Northwest Federal credit card securely online:

  • Enroll in eStatements
  • View transactions, make card payments and transfer balances
  • Sign up for credit card text alerts to help prevent fraudulent use
  • Set travel memos to help ensure legitimate use of your account

Visit MyCardInfo today. If you're an Online Banking user, you can access MyCardInfo directly by clicking on your credit card within Online Banking

Mastercard and Visa Transaction Alerts

Use transaction alerts to help keep your credit card account secure - sign up to receive a text message or email when your credit card is used. You can set custom alerts for transaction types and dollar amounts for: purchases over a selected amount, international purchases, online and phone purchases, and declined transactions. Register your Northwest Federal credit card online today. 

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts (see information above) which help you detect fraud as soon as it happens. 

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We offer transaction alerts to help protect credit and debit card accounts from fraudulent activity.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

How to protect against potential data breaches

Twitter advises all users to change password.

Need to know: Tips to protect your Social Security Number

  • Signing up for an online account with the Social Security Administration can help protect your identity, yet many individuals have not done this.
  • Establishing an account online will also let you spot any errors in your earnings record before it's too late to fix them.
  • You should be checking up on your Social Security benefits as frequently as you look at your other retirement accounts.
  • Need to know: new Medicare cards coming April 2018 and how to spot a Medicare scam. 
     
  • Scam Alert
    Consumers are receiving emails and text messages alerting them of a problem with their account information.  Northwest Federal will not make unsolicited requests for personal account information via phone calls, emails, text messages, or the Internet. Should you receive one of these messages, do not reply.

     
  • Scams to avoid
     
  • "Free" Trial Offers?  - This article by the Federal Trade Commission warns how some companies use free trials to sign you up for more products which can cost you significant amounts of money as they bill you every month until you cancel. Learn what you can do to avoid the costs that might be hiding in free trials. 
     
  • Online fraud prevention videos