Partners in the Financial Journey
Welcome to the Northwest Federal Family!
The staff and board of directors of Northwest Federal is committed to providing you with exceptional member service, an expanded suite of products and member benefits, along with 7 convenient new branch locations. Our primary goal is to make this transition as simple and as seamless as possible for you.
Below you will find a list of Frequently Asked Questions to help guide you during this transition. If you have additional questions, please email firstname.lastname@example.org or call us at 703-709-8900. Thank you for your trust in Northwest Federal!
What You Need to Know
When is the official merger date?
July 1, 2019
Why is a merger taking place and how will I benefit?
The main reason for a merger is to ensure a healthy financial future for our members in light of declining membership in Constellation Federal Credit Union and increasing cost of advancing technology. Merging with a much larger credit union will bring expanded services, benefits, and economies of scale.
Will the name Constellation Federal Credit Union change?
Yes, it will become Northwest Federal Credit Union
Will my Account Number stay the same?
Yes, your CFCU account number will transfer to Northwest Federal. However, if there is a duplicate account number at Northwest Federal, this will be addressed individually.
Will my automatic transfers (internal transfers and outgoing) be converting from CFCU to Northwest Federal?
Your automatic transfers will continue to occur as scheduled.
What if I am already a member at Northwest Federal?
If you are a member of both credit unions, your CFCU account(s) will transfer over to Northwest Federal. As a result, you will have multiple membership accounts at Northwest Federal.
CFCU pays dividends on a quarterly basis. Will this continue or change?
This will change. Your dividends will be paid monthly after the July 1, 2019 merger date.
Will I be receiving any information about the various products and services available as well as fees associated with my new Northwest Federal accounts?
Yes, you will receive detailed account information in the mail the first week of May.
Will I continue to be able to benefit from the Loyalty Program?
Yes, members who merge into Northwest Federal from CFCU will continue to be eligible for this program.
Will CFCU membership eligibility now be a part of Northwest Federal’s membership eligibility?
Yes, on July 1st, any member who was eligible for membership in CFCU will be eligible to join Northwest Federal.
How do I contact Northwest Federal?
The Member Service Center is available Monday through Friday, 7:00 am – 7:00 pm and Saturday 8:00 am – 1:00 pm. ET by calling 703-709-8900.
Will my statements still be available?
Yes, your monthly account statements and credit card statements will be available.
How many branches does Northwest Federal have?
Northwest Federal currently has 7 community branches with a branch in Middleburg and Arlington opening later this year.
Are current CFCU branch locations staying open?
Yes, you can continue to use the Reston and Carderock branch locations.
Does Northwest Federal use the Shared Branch Network?
Yes, you will continue to be able to use Shared Branch locations and use their services.
Will I still be able to use my checks?
Yes, you can continue to use your CFCU branded checks.
Will outstanding payments, direct deposits and other items still clear my account?
Yes, these items will continue as scheduled.
Will my Online Banking be changing?
Your username and account history will be transferred into Northwest Federal’s Online Banking platform. You will need to download the Northwest Federal app and you will be required to change your password when you login. If your username is already in use, you will be notified to change your username as well as your password.
Will I need to set up my Bill Pay accounts again?
No, your Bill Pay accounts will be moved to Northwest Federal’s Online Banking platform.
Will I be able to use my current CFCU debit card or will I be receiving a new one?
CFCU members will receive new Northwest Federal Debit Cards with detailed activation instructions.
Will I be able to use my current CFCU Credit Card or will I be receiving a new one?
CFCU members will receive a new Northwest Federal NOW REWARDS Mastercard® with detailed activation instructions. Your balance at the time of transfer will be protected at your current rate. Additional credit card information will be sent to you by mail.
How will my Credit Card Purchase Rewards be transferred from CFCU? Will the program continue?
Members currently enrolled in the CFCU Credit Card Rewards program will be moved into the Northwest Federal NOW REWARDS Mastercard® program.
Learn More About Northwest Federal Credit Union
For more than 70 years, Northwest Federal has provided valuable financial products and services for our members. As your lifetime financial partner, we’ll be there for you when you need us—from your childhood savings account to retirement savings plans. You can count on us to make a difference in our members’ lives and in the communities we serve.
Our personal banking services include:
- Free checking with rewards
- Free Online and Mobile Banking
- 30,000+ fee-free ATMs
- Low loan rates
- Great savings rates
- Convenient branch locations
- 5,000+ Shared Branch locations nationwide
Our business banking services include:
- Business savings, certificates and money market accounts
- Business checking with remote deposit capture
- Escrow accounts
- Business loans and lines of credit
- Merchant and Payroll services