As the Russian invasion of Ukraine elevates the threat of cyberattacks on many businesses, rest assured that keeping your accounts safe and secure remains a top priority for Northwest Federal Credit Union. In addition to transaction monitoring and added security measures at every touchpoint, we're committed to empowering you with the tools and knowledge to protect yourself.

Enroll in these added security features today to proactively safeguard your personal information and assets:

Multi-factor Authentication
Enable multi-factor authentication within the security settings of Online Banking. In addition to your regular Online Banking password, multi-factor authentication requires a one-time code that is sent to you via email, text, or phone before you can access your account online. This protects your account even if your password has been compromised.

Online Banking Alerts
Monitor and manage your account by enrolling in real-time account transaction notifications within the "Settings" widget in Online Banking. Contacting us as soon as you discover suspicious or unauthorized transactions assists us in taking the additional steps to protect you and your accounts.

Northwest CardControl+ App
Manage and protect your Northwest Federal debit and credit cards with real-time control from your mobile device with Northwest's CardControl+ app. Set the terms for when, where, and how your cards are used anytime, anywhere. Download Northwest Federal's CardControl+ app from the App Store℠ or Google Play™ to start using this app today.

Verbal Passwords
Contact our Member Service Center to set a verbal password on your account as an added layer of security in preventing unauthorized individuals from impersonating you over the phone.  

In addition to the account security products and services that Northwest Federal offers, we encourage you to be vigilant and take steps to protect yourself from fraud:  

  • Beware of Scams
    Remember that urgent sounding messages and automated phone calls from a financial institution, utility company, or individual requesting information, money, or other action could be a scam. If you suspect your account or information has been compromised, hang up immediately, and contact us directly.
     
  • Fraud Prevention Resources
    Learn more about recent scams, get instructions on how to report fraud, and find additional ways you can protect yourself with the online tools available at our Fraud Prevention site.