For more than 70 years, Northwest Federal has provided valuable financial products and services for our members. As your lifetime financial partner, we’ll be there for you when you need us—from your childhood savings account to financing your college education, first car, family home, and retirement savings. You can count on us to make a positive difference in our members’ lives and in the communities we serve.

Our Why Statement

  • Together, we serve and inspire to transform lives.

Our Mission

  • To create quality financial relationships for a lifetime by providing valuable financial products and service that exceed members’ expectations.

Our Vision

  • Northwest Federal will be the lifetime financial partner for our member-owners.


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About Us

Northwest Federal is a trusted, well-established credit union with a diverse and experienced Board of Directors and Executive Team. To contact a member of our Board of Directors or Executive Team, please email Leslie Houseman, Corporate Chief of Staff.

Board of Directors

Gerrianne Burks, Chair
Tom Conroy, Vice Chair
Dawn Eilenberger, Secretary
Chuck Molina, Treasurer
David Eldred, Director
Barbara Holmes, Director
John Nelson, Director
Jeanne Tisinger, Director
Bill Coquelin, Director
Beverly Kennedy, Associate Director
Mark Rumbarger, Associate Director
Mary Corrado, Director Emeritus

Executive Team

Jeff Bentley

Jeff Bentley

President/Chief Executive Officer

Erin Krause

Erin Krause

Senior Vice President Lending

Joe Hasto Jr.

Joe Hasto, Jr.

Senior Vice President/Chief Financial Officer

Jeff Margeson

Jeff Margeson

Senior Vice President Member Experience

Mike Kapfer

Michael Kapfer

Senior Vice President/Chief Information Officer

Jean Cain

Jean Cain

Senior Vice President, HR and Talent Development

Jean Cain

Leslie Houseman

Chief of Staff

Northwest Federal builds relationships to ensure lives and communities are transformed. This extends beyond financial products and services and encapsulates the philanthropic nature of our members.  In addition to our philanthropic arm, the NWFCU Foundation, whose mission is to serve children; Northwest Federal works with community partners who are 501c3 organizations with missions to save, nurture and preserve the arts, animals, nature and those with disabilities or lack of resources.

At Northwest Federal, we strive to give back to our community, by offering financial products and services, and also by supporting efforts that improve the quality of life in the communities surrounding our corporate headquarters, branch locations and loan production offices. Through financial support, employee volunteerism, and partnerships with our community partner organizations, we support causes that will have the greatest impact on these communities and the people who reside within.


Criteria for Eligibility:
Guidelines for sponsorships and donations include:

  • Organizations are in the field of membership of the credit union or is a credit union affiliated organization
  • Organization is a tax-exempt 501(c)(3) nonprofit organization as recognized by the Internal Revenue Service or a public educational institution
  • Organization offers volunteer opportunities and promotion opportunities for the credit union and its employees
  • Organization with a budget that allows no more than 25%1  for overhead versus direct programs


Community sponsorships and donations can include:

  • Sponsorship of event, series of events, building or award 
  • Supplies for events or charity
  • Services or volunteer time
  • Monetary donation 


The following types of organizations will not be eligible for sponsorships or monetary donations:

  • Political organizations or political campaigns, with the exception of donations to the NAFCU PAC or VACUPAC
  • Religious organizations
  • Fraternal organizations
  • Individuals
  • Athletic groups
  • Communities outside of the U.S.
  • Organizations whose programs discriminate based on any characteristic protected by law including race/ethnicity, national origin, gender, sexual orientation and religion


Request Procedure
Requests for sponsorship or donation should include the following information:

  • Contact name and title at the organization
  • Organization's name, street address, city, state, and zip code
  • Telephone number, e-mail address, and website address
  • IRS tax determination letter and employer identification number
  • Brief statement of the organization's mission
  • Description of use for sponsorship or donated funds
  • Total cost/budget for event


Requests must be routed to 
Northwest Federal Credit Union
ATTN: Enterprise Outreach
200 Spring Street
Herndon, VA 20170 

Or send an email to . (When emailing sensitive information, please use secure email.) 

Effective October 1, 2017

1 Overhead expense as stated by Charity Navigator based on Form 990 for each organization

Working On Your Behalf


Northwest Federal’s Supervisory Committee is a Board-appointed volunteer organization that works on behalf of the membership as the “eyes, ears and voice” of the Member.  The Supervisory Committee works to:

  • Monitor the financial health of the Credit Union.
  • Monitor the controls, policies and systems that are in place by the Credit Union to mitigate financial, operational, and compliance risks
  • Investigate perceived violations of credit union rules and policies, unethical behavior, or complaints that were not fully resolved to Member satisfaction through regular credit union channels.

The Committee also arranges for independent internal audits, verification of member accounts, reviews of internal controls, and an annual CPA financial audit.


The Committee meets regularly to execute and coordinate its responsibilities. A committee member also attends the monthly Board of Directors meetings.


Margaret Augustine, Chair
Charles Barlow
Sandera Oliver
Christine Perritt
Susan Wilson
Robert Grieve (Associate Member)


A special post office box has been established for members to report any action that they perceive as a violation of credit union rules and regulations; unethical or illegal behavior; or other complaints that have not been resolved to Member satisfaction through regular credit union channels:

Supervisory Committee
P.O. Box 1167
Herndon, VA 20172-1167
Or, to contact a member of the Supervisory Committee, you may also send an email to

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Financial Journey 1st Quarter 2019

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Financial Journey 2nd Quarter 2019

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Financial Journey 3rd Quarter 2019

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Financial Journey 4th Quarter 2019

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Financial Journey 1st Quarter 2020

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Financial Journey 2nd Quarter 2020

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Financial Journey 3rd Quarter 2020

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Financial Journey 4th Quarter 2020

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Financial Journey 1st Quarter 2021

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Financial Journey 2nd Quarter 2021

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Financial Journey 3rd Quarter 2021