About Us

For nearly 70 years, Northwest Federal has provided valuable financial products and services for our members. As your lifetime financial partner, we’ll be there for you when you need us—from your childhood savings account to financing your college education, first car, family home, and retirement savings. You can count on us to make a positive difference in our members’ lives and in the communities we serve.

Our Why Statement

  • Together, we serve and inspire to transform lives.

Our Mission

  • To create quality financial relationships for a lifetime by providing valuable financial products and service that exceed members’ expectations.

Our Vision

  • Northwest Federal will be the lifetime financial partner for our member-owners.

About Us

Northwest Federal is a trusted, well-established credit union with a diverse and experienced Board of Directors and Executive Team. To contact a member of our Board of Directors or Executive Team, please email Leslie Houseman, Corporate Chief of Staff.

Board of Directors

Tom Conroy, Chairman
Dawn Eilenberger, Vice Chairperson
Winky Burks, Secretary
Chuck Molina, Treasurer
Mary Corrado, Director
David Eldred, Director
Barbara Holmes, Director
John Nelson, Director
Jeanne Tisinger, Director
Bill Coquelin, Associate Director
Mark Rumbarger, Associate Director

Executive Team

 

Jeff Bentley

Jeff Bentley
President/Chief Executive Officer

 

Alex Lane

Alex Lane
Senior Vice President of Operations

 

Erin Krause

Erin Krause
Senior Vice President Lending

 

Sonia Ordenes White

Sonia Ordenes White
SVP Human Resources

 

Joe Hasto Jr.

Joe Hasto, Jr.
Senior Vice President/Chief Financial Officer

 

Jeff Margeson

Jeff Margeson
Senior Vice President Member Experience

 

Mike Kapfer

Michael Kapfer
Senior Vice President/Chief Information Officer

 

Northwest Federal builds relationships to ensure lives and communities are transformed. This extends beyond financial products and services and encapsulates the philanthropic nature of our members.  In addition to our philanthropic arm, the NWFCU Foundation, whose mission is to serve children; Northwest Federal works with community partners who are 501c3 organizations with missions to save, nurture and preserve the arts, animals, nature and those with disabilities or lack of resources. Our primary partners for donations will relate to animal welfare as part of the Westie’s Kids Club and our mascot Westie the Dog. 


At Northwest Federal, we strive to give back to our community, by offering financial products and services, and also by supporting efforts that improve the quality of life in the communities surrounding our corporate headquarters, branch locations and loan production offices. Through financial support, employee volunteerism, and partnerships with our community partner organizations, we support causes that will have the greatest impact on these communities and the people who reside within.

 

Criteria for Eligibility:
Guidelines for sponsorships and donations include:

  • Organizations are in the field of membership of the credit union or is a credit union affiliated organization
  • Organization is a tax-exempt 501(c)(3) nonprofit organization as recognized by the Internal Revenue Service or a public educational institution
  • Organization offers volunteer opportunities and promotion opportunities for the credit union and its employees
  • Organization with a budget that allows no more than 25%1  for overhead versus direct programs

 

Community sponsorships and donations can include:

  • Sponsorship of event, series of events, building or award for Community Partner
  • Branded merchandise for events or charity
  • Services or volunteer time
  • Monetary donation 

 

Exclusions
The following types of organizations will not be eligible for sponsorships or monetary donations:

  • Political organizations or political campaigns
  • Religious organizations
  • Fraternal organizations
  • Individuals
  • Athletic groups
  • Communities outside of the U.S.
  • Organizations whose programs discriminate based on any characteristic protected by law including race/ethnicity, national origin, gender, sexual orientation and religion

 

Request Procedure
Requests for sponsorship or donation should include the following information:

  • Contact name and title at the organization
  • Organization's name, street address, city, state, and zip code
  • Telephone number, e-mail address, and website address
  • IRS tax determination letter and employer identification number
  • Brief statement of the organization's mission
  • Description of use for sponsorship or donated funds
  • Total cost/budget for event

 

Requests must be routed to 
Northwest Federal Credit Union
ATTN: Outreach c/o Marketing Dept.
200 Spring Street
Herndon, VA 20170 

Or send an email to outreach@nwfcu.org . (When emailing sensitive information, please use secure email.) 

Effective October 1, 2017, Revised August 2018

1 Overhead expense as stated by Charity Navigator based on Form 990 for each organization

Working On Your Behalf

WHAT IS THE SUPERVISORY COMMITTEE?

Northwest Federal’s Supervisory Committee is a Board-appointed volunteer organization that works on behalf of the membership as the “eyes, ears and voice” of the Member.  The Supervisory Committee works to:

  • Monitor the financial health of the Credit Union.
  • Monitor the controls, policies and systems that are in place by the Credit Union to mitigate financial, operational, and compliance risks
  • Investigate perceived violations of credit union rules and policies, unethical behavior, or complaints that were not fully resolved to Member satisfaction through regular credit union channels.

The Committee also arranges for independent internal audits, verification of member accounts, reviews of internal controls, and an annual CPA financial audit.

HOW OFTEN DO THEY MEET?

The Committee meets regularly to execute and coordinate its responsibilities. A committee member also attends the monthly Board of Directors meetings.

WHO ARE THE SUPERVISORY COMMITTEE MEMBERS?

Margaret Augustine, Chair
Charles Barlow
Sandera Oliver
Christine Perritt
Maureen Wingfield

HOW DO I CONTACT THEM?

A special post office box has been established for members to report any action that they perceive as a violation of credit union rules and regulations; unethical or illegal behavior; or other complaints that have not been resolved to Member satisfaction through regular credit union channels:

Supervisory Committee
P.O. Box 1167
Herndon, VA 20172-1167
Or, to contact a member of the Supervisory Committee, you may also send an email to supervisory@nwfcu.org