-
Members are reporting phone conversations where they are sent a verification code and are asked to provide the code to the other party. The code message includes the following statement: “NEVER SHARE your online banking verification code. NWFCU personnel will never request this information”. If you are asked to provide that code, please do not. Discontinue the conversation and report it to Northwest Federal.
-
There is a suspicious postcard being mailed via the United States Postal Service noting “you have recently closed on a mortgage with Northwest FCU.” The recipient of this postcard is provided a phone number to call in and enter a mortgage identification number. Northwest Federal does not send correspondence related to account verification via postcards. If you receive this suspicious postcard, do not respond by calling the phone number provided. Instead, shred it or report it. If you have any questions, please contact our Member Service Center for further assistance.
Call Northwest Federal immediately at 844-709-8900 if you are experiencing any of the below issues:
-
Your card is lost or stolen
-
You’re a victim of fraud
-
You suspect Identity Theft, Elder Financial Exploitation, or any other type of fraud
Use these forms to report card fraud or card disputes:
Fill out this Cardholder Affidavit of Fraud for fraudulent use. Return this form to any NWFCU branch or send to us via secure email
If you knowingly gave your account information to a merchant and didn't receive the product or service as expected, complete this Cardholder Dispute Form.
Report fraud to these authorities:
For ID Theft, contact the Federal Trade Comission
For Elder Financial Exploitation, contact the local police department and/or Social Services for your area.
File a complaint with IC3.gov if you suspect or know you are a victim of an internet crime.
Red Flags that Signal a Scam
Scammers use these similar tactics to lure their victims:
- Pressure to cooperate - including threats of missing deadlines, taking legal action, and involving law enforcement
- Immediate need to send funds - requesting you to wire money or purchase gift cards
- Urgent request for online banking user credentials – provoking you to provide user name and password in order to gain access to your online banking account or your computer.
To protect yourself from being scammed, remember:
- Slow down. Take time to check out the information, search our Fraud Prevention & Safety tabs below, consult an expert or tell a friend.
- Don’t send money or give out personal information. Beware of unexpected requests that you receive as a text, phone call, online, or via email.
- If you don’t recognize the caller, don’t answer. If it’s important, the caller will leave a message.