Northwest Federal is committed to our members' satisfaction. If you need to contact us for any reason, please use one of the methods below:
Phone and Fax Numbers
Member Service Center
M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm
703-709-8919 (Hearing Impaired/TTY)
Member Service Center: 703-925-5113 (FAX)
Mortgage Loans: 703-925-5014 (FAX)
Consumer/Auto Lending: 703-709-9326 (FAX)
703-709-6917 (800-932-7666 toll-free)
NOW REWARDS Visa® Point Redemption
Website: nwfcu.org/NOWREWARDS, log-in thru Online Banking to access NOW REWARDS site to view/redeem points
Program inquiries: 888-207-2234 available 24/7. After-hours voicemail messages will be returned the following business day.
Customer service specialists are available: M-F 8:00 am-11:00 pm ET; Weekends 8:00 am-8:00 pm ET
Travel redemption specialists are available: M-F 9:00 am-10:00 pm ET; Weekends 9:00 am-5:00 pm ET
Closed on New Year's Day, Easter, Memorial Day, Thanksgiving, and Christmas.