Secure Email

To communicate sensitive information with Northwest Federal (such as account numbers, SSN, passwords, credit/debit card numbers), please use our secure email service.

Registering for secure email

In order to send and receive secure emails to and from Northwest Federal, you must login to our secure email system. If you have never logged in before, it will prompt you to register; registration takes only minutes and will ensure the safety of your sensitive information through email.  Login to Secure email.

Receiving secure email 

When you receive a secure email from Northwest Federal, it resides on our secure email system. Follow the instructions and log in with your password to read and respond to your email (when you sign in for the first time, you’ll need to input your first and last name along with your password).When you are finished reviewing your secure messages, remember to logout.

Department Email Addresses

When sending us a message, please address it to the appropriate department email address. Here is a list of email addresses that you may need. Remember to use our secure email service.

Account Information - callcenter@nwfcu.org
Questions about ACH and Wire Transactions - ach@nwfcu.org
Auto Services - auto@nwfcu.org
Business Services - business@nwfcu.org
Credit & Debit Cards - services@nwfcu.org
Consumer Loans - lending@nwfcu.org
Fraud Mitigation - fraud@nwfcu.org
General Information - nwfcu@nwfcu.org
Human Resources - hrd@nwfcu.org
Membership and New Accounts - newaccounts@nwfcu.org
Real Estate Services - mortgages@nwfcu.org
Wire Transfers - wires@nwfcu.org

Questions? Refer to this quick guide for our Secure Messaging System.

Important: Subject lines cannot be encrypted. DO NOT include sensitive information in the subject line of a secure email. If you have any questions or need additional information, please email nwfcu@nwfcu.org or contact us at 703-709-8900 (844-709-8900 toll-free).