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Check on accounts from your touchtone phone.

New features available on Telephone banking:

  • Integrated Voice Response (English)
  • Spanish touch tone capability

703-709-6917
800-932-7666 (toll-free)

  • Get account balances
  • Review transactions
  • Transfer funds between your Northwest accounts
  • Request a checking or savings withdrawal
  • Make loan payments from your Northwest accounts to Northwest loans
  • Report a lost or stolen credit or debit card, stop payments, request copies of checks, 1099s or statements, and many other transactions

First Time Telephone Banking User Login:

  • Call 703-709-6917 or 800-932-7666 (toll-free)
  • When prompted, enter your Primary Northwest Member number
  • At the prompt to enter a PIN, please enter the last 4 digits of your Social Security Number
  • Enter the Primary Member’s complete 9-digit Social Security Number
  • Create a new 4-digit PIN
  • Confirm the new 4-digit PIN

Telephone Banking Main Menu

COMMAND PRESS
Account Balance 1
Account History 2
Funds Transfer & Payments 3
Request a Checking or Savings Withdrawal 4
More Options 5

Telephone Banking Guide Using Spoken Commands

The following suggested voice commands will help you complete your Telephone Banking transactions.

Once you’ve entered your PIN, simply say:

Making Payments
  • “I want to make a payment on my new car loan.”
  • “I need to pay my credit card bill.”
  • “I want to pay my mortgage.”
Balance Inquiries
  •  “What is my savings account balance?”
  • “What is the balance of my checking account?”
  • “I need to know the balance of my certificate account.”
Request Transfers With a Dollar Amount
  • “Transfer $75 from checking to savings”
  • “I need to transfer $1,000 to my checking account from my savings.”
  • “I would like to transfer $175.43 from savings to my club.”
  • “I want to move money from my club account to savings.”
    (The system will prompt you for a dollar amount.)
Request Transfers Without a Dollar Amount
  • “Transfer funds from checking to savings.”
  • “I need to transfer money to my checking account from my savings.”
  • “I would like to move cash from savings to my club.”
  • “I want to move money from my club account to savings.”
Navigation Commands For assistance with the system 

  • “Help”
  • “Help please”
  • “Help tips”

To return to the main menu 

  • “Main Menu”
  • “Go to the beginning”
  • “Start over”

To return to the previous menu

  • “Previous”
  • “Go back”
  • “Back”
  • “Back up”

To replay the information you just heard

  • “Repeat”
  • “Could you repeat that please?”
  • “Repeat please”
  • “Return”

To speak with a Member Service Representative

  • “Transfer”
  • “Operator”
  • “Agent”
  • “Representative”
  • “I just need to talk to a person”
  • “Member Care”
  • “Member Services”
  • “Transfer to an agent

 

For your convenience, download and print a copy of the Telephone Banking Guide Using Spoken Commands.