Check on accounts from your touchtone phone.
New features available on Telephone banking:
- Integrated Voice Response (English)
- Spanish touch tone capability
703-709-6917
800-932-7666 (toll-free)
- Get account balances
- Review transactions
- Transfer funds between your Northwest accounts
- Request a checking or savings withdrawal
- Make loan payments from your Northwest accounts to Northwest loans
- Report a lost or stolen credit or debit card, stop payments, and many other transactions
First Time Telephone Banking User Login:
- Call 703-709-6917 or 800-932-7666 (toll-free)
- When prompted, enter your Primary Northwest Member number
- At the prompt to enter a PIN, please enter the last 4 digits of your Social Security Number
- Create a new 4-digit PIN
- Confirm the new 4-digit PIN
Telephone Banking Main Menu
| COMMAND | PRESS |
| Account Balance | 1 |
| Account History | 2 |
| Funds Transfer & Payments | 3 |
| Request a Checking or Savings Withdrawal | 4 |
| More Options | 5 |
| To Transfer to a Member Service Representative | 0 |