Coming Soon: New Debit Card Controls Available in Online and Mobile Banking
- Soon, you’ll be able to manage your debit card right where you already manage your money. Get easy, on-the-go access to card controls and take action quickly — all from digital banking, with no separate app needed.
- Turn your debit card on or off if it is misplaced, lost, or stolen
- Receive transaction alerts to help track card activity and spot unusual purchases
- Set up travel notices so your card is ready to use wherever your plans take you
- Order a replacement debit card if yours is lost or stolen
Find Debit Card Control Options Easily in Online Banking and the Mobile Banking App
After the update, debit card controls will be found under "Cards & Rewards" in online banking and "Cards" in the mobile app. Please note: the "Cards" icon in mobile will appear once the controls are available.
Once there, you'll select the card you would like to manage from your available debit cards. You're also able to block the card with one click, immediately stopping any future transactions until you enable the card again.
Clicking on the card you would like to manage will give you access to a variety of transaction alert options, as well as the ability to order a replacement card and set up travel notices. Setting up alerts is crucial in preventing fraud and protecting your accounts. Travel notices ensure your card remains active when making purchases outside your normal area of use.
Convenient, Personalized Transaction Alerts
Once this update is available, you’ll have access to more ways than ever to control your debit card, including:
Transaction Limits: Receive an alert whenever a transaction amount exceeds the limits you’ve set either per transaction, or your total money limit.
Transaction Types: Set alerts for the types of transactions you want to be notified about such as online, in-store, ATMs, and others.
Merchant Types: Enable alerts by type of merchant including restaurants, gas stations, grocery stores, and more.
FAQs
This update will take place in mid-September. Members will be informed by email, and online/mobile banking when debit card controls are available.
Once this update is available, all debit card controls will move from the CardControl+ app to online/mobile banking. If you have a Northwest credit card, you will still use the CardControl+ app for your credit card for the time being.
No. This update only affects where you will manage your card controls – all other features of your debit card will remain the same.