Check on accounts from your touchtone phone. 

New features available on Telephone banking:

· Integrated Voice Response (English)

· Spanish touch tone capability

703-709-6917 

800-932-7666 (toll-free) 

  • Get account balances

  • Review transactions

  • Transfer funds between your Northwest accounts

  • Request a checking or savings withdrawal

  • Make loan payments from your Northwest accounts to Northwest loans

  • Report a lost or stolen credit or debit card, stop payments, request copies of checks, 1099s or statements, and many other transactions

First Time Telephone Banking User Login:

  • Call 703-709-6917 or 800-932-7666 (toll-free) 

  • When prompted, enter your Primary Northwest Member number

  • At the prompt to enter a PIN, please enter the last 4 digits of your Social Security Number

  • Enter the Primary Member's complete 9-digit Social Security Number

  • Create a new 4-digit PIN

  • Confirm the new 4-digit PIN

Telephone Banking Main Menu

COMMAND PRESS
Account Balance 1
Account History 2
Funds Transfer & Payments 3
Request a Checking or Savings Withdrawal 4
More Options 5

Telephone Banking Guide Using Spoken Commands

The following suggested voice commands will help you complete your Telephone Banking transactions.

Once you’ve entered your PIN, simply say:

Making

Payments

 - “I want to make a payment on my new car loan.” 

 - “I need to pay my credit card bill.” 

 - “I want to pay my mortgage.”

Balance 

Inquiries

 - “What is my savings account balance?” 

 - “What is the balance of my checking account?” 

 - “I need to know the balance of my certificate account.”

Request Transfers

With a

Dollar Amount

 - “Transfer $75 from checking to savings” 

 - “I need to transfer $1,000 to my checking account from my savings.” 

 - “I would like to transfer $175.43 from savings to my club.” 

 - “I want to move money from my club account to savings.”

     (The system will prompt you for a dollar amount.)

Request Transfers

Without a

Dollar Amount

 - “Transfer funds from checking to savings.” 

 - “I need to transfer money to my checking account from my savings.” 

 - “I would like to move cash from savings to my club.” 

 - “I want to move money from my club account to savings.”

Navigation

Commands

For assistance with the system 

 - “Help” 

 - “Help please” 

 - “Help tips”   

 

To return to the main menu 

 - “Main Menu” 

 - “Go to the beginning” 

 - “Start over”   

 

To return to the previous menu

 - “Previous” 

 - “Go back” 

 - “Back” 

 - “Back up”   

 

To replay the information you just heard

 - “Repeat” 

 - “Could you repeat that please?” 

 - “Repeat please” 

 - “Return”   

 

To speak with a Member Service Representative

 - “Transfer” 

 - “Operator” 

 - “Agent” 

 - “Representative” 

 - “I just need to talk to a person” 

 - “Member Care” 

 - “Member Services” 

 - “Transfer to an agent

For your convenience, download and print a copy of the Telephone Banking Guide Using Spoken Commands