Activate and start using your new Northwest Federal Visa®Debit or Credit Card

Brand new look. Brand new benefits. Same top spot in your wallet.

We want to inform you of important changes regarding Mastercard® credit cards, debit cards and FirstCard credit cards as we make the exciting transition to new Visa® cards for our members. This change comes with new and improved CardControl+ app, additional digital wallet options, plus Premier Points* and Pay with Points with the NOW REWARDS card. In addition, our Visa® Debit Card is contactless for greater payment convenience and security—just like our credit cards!

Please refer to the timetables below for critical dates that impact your card accounts over the next 3 months.

 

April 24 - May 12
  • Your new Visa® credit card will be mailed.
  • DO NOT DESTROY your current Northwest Federal credit card yet!
  • YOU CAN ACTIVATE AND SET A PIN on your new card once received, so it will be ready to use on May 17.
May 17
  • Begin using your new Visa® credit card on May 17.
  • Begin using Online Banking to manage your credit card account online, transfer balances, view credit card eStatements, set travel memos & more. The MyCardInfo site will no longer be available.
  • Update your credit card on file with merchants for online subscriptions and recurring payments with your new credit card information by updating the payment method on your accounts.
  • If you mail in your credit card payments, begin using our new payment address:
  • Northwest Federal Credit Union, PO Box 4200, Woburn MA 01888-4196
  • Destroy your old credit card on May 17 - it will no longer function.
  • The new CardControl+ app is coming June 21, offering you more card management features, making your credit card even easier to use. Unfortunately, our current CardControl app will no longer work after May 17 for your credit card.
June 21
  • Download our new CardControl+ app from Google Play or the App Store.
  • Enroll your new credit card & begin using CardControl+.

 

May 28 - June 9
  • Your new Visa® Debit card will be mailed.
  • DO NOT ACTIVATE your new debit card until June 7.
  • DO NOT DESTROY your old debit card yet.
June 7
  • Activate, set a PIN, and begin using your new Visa® Debit card beginning June 7.
  • Update your digital wallets and your card on file with merchants for online subscriptions and recurring payments with your new Visa® Debit card information by updating your payment method on your accounts.
  • Once your new Visa® Debit card is active, you will not be able to use our current CardControl app until the new app is available on June 21.
June 21
  • Make sure your new Visa® Debit card is activated by Monday, June 21. Your old debit card will no longer function.
  • Download our new CardControl+ app from Google Play or the App Store.
  • Enroll your new Visa® Debit card & begin using CardControl+. The current CardControl app will no longer be available.

New Card Features - Visa® Credit & Visa® Debit Cards

Card Control

CardControl+ App - Coming June 21!

Protect your card from fraudulent transactions and manage your card right from your mobile devices with this handy app. Quickly and easily add your cards to your digital wallets, receive transaction alerts, set up travel notices, view NOW REWARDS points, and more!

Contactless

Contactless Payments

Look for the contactless symbol at checkout to simply tap & pay with your EMV-chip enabled Northwest Federal Visa® Debit or credit card for quick, convenient and secure checkout.

Digital Wallet

Digital Wallet Convenience

Simplify the way you shop and never share your card information with a merchant again by adding your Northwest Visa® Debit and credit cards to these digital wallets on your phone or enabled watch/device: Apple Pay®, Samsung Pay®, Google Pay®, LG Pay®, FitBit PayTM, Garmin PayTM.

Environmental

Environmentally-Friendly Plastic

We’re proud to announce that all of our new Visa® cards are produced with recovered ocean plastic, helping to reduce first-use plastic and divert plastic waste from entering the world’s oceans. It’s one more reason you can feel good about carrying a Northwest Federal card!

New Benefits! NOW REWARDS Visa®

Rewards

Premier Points: 2% Cash Back* on Purchases

Our new relationship rewards program recognizes members for trusting Northwest Federal with their financial needs. Cardholders who meet monthly qualifications, based on the products and services they have with us, can earn 2% cash back* on NOW REWARDS Visa® purchases everywhere. Rewards add up quickly when using your NOW REWARDS Visa® for everyday expenses, recurring expenses, and even big ticket items. Redeem rewards for cash back, exciting adventures and experiences, travel, and more!

Pay with Points

Pay with Points

NOW REWARDS cardholders will be able to Pay with Points already earned instantly! When you make a purchase, you may get notified for the opportunity to redeem points through a 1-click redemption. Redeem these points on the spot and a statement credit for the purchase amount will be applied back to your NOW REWARDS Visa® card. It’s that easy!

*When monthly qualifications are met, NOW REWARDS cardholders receive 2 points for every $1 in NOW REWARDS net purchases which may be redeemed for 2% cash back. If qualifications are not met, NOW REWARDS cardholders receive 1.25 points for every $1 in NOW REWARDS net purchases. Visit nwfcu.org/NOWREWARDS for monthly qualification criteria.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. Google Pay and Google Play are trademarks of Google Inc. LG Pay is a registered trademark of LG Corp. Fitbit and Fitbit Pay are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries. Visa is a registered trademark of Visa International Service Association.