We want to thank you for your recent auto loan with us. Northwest Federal will be sending you a welcome packet with your loan account number and other important information shortly, but in the meantime be sure to check out our website to learn more about the products and services our members can enjoy.

You can quickly and easily register for Online Banking here to keep tabs on balances, transfer funds, make loan payments monthly or set up recurring loan payments, and more. You'll need the following information to enroll in this free service:

  • Social Security number
  • Birth date
  • Email address or Zip Code

You may also want to add a checking account and set up direct deposit at the same time for easy access to your funds.

Our FAQs below will help answer questions you may have concerning your auto loan with us. If you have additional questions, please call: 703-925-5031.

Please note:
Northwest Federal Credit Union requires Comprehensive and Collision coverage for the entire loan term with maximum deductibles of $1000.00 and lienholder information listed on the policy as: Northwest Federal Credit Union, P.O. Box 1229, Herndon, VA 20172.

Frequently Asked Questions

What is my interest rate?
Your interest rate is the exact rate that is listed on the finance contract that was signed at the dealership. You should have received a copy of all of your signed paperwork at the time of contract signing. If not, please contact your dealer and they will be able to provide you a copy for your records.

What is my payment amount?
Your payment amount is outlined in the contract that was signed at the dealer.

How can I make payments to my auto loan?
There are many options for making payments, including:

  • Making a payment via ACH or by debit card* at our online Payment Center. 
  • Initiating a Bill Pay at your other financial institution(s) to Northwest Federal Credit Union. Our ABA# is 256075025. ACH Authorization Agreement Form
  • Visiting a Northwest Federal Credit Union branch or Shared Branch in your area.

Where do I mail my payments?
Mail your payments to (please do not send cash through the mail):

Northwest Federal Credit Union
Attn: Loan Payments
P.O. Box 986512
Boston, MA 02298-6512

Who do I call if I have other questions?
Please contact a member service representative: 703-925-5031.

*A processing fee equal to 2% of loan payments will be charged for debit card transactions in the Payment Center. To make your payment without a processing fee, use online banking or our Online Payment Center paying via an ACH from another financial institution.