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Overview

The Assistant Branch Manager (ABM) is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expectations. This role will provide direction and leadership by supervising, training and assuring quality control over all activities of the Member Service Representatives. This role also oversees the daily branch operations and is accountable for profitability, internal controls, and work processed. The ABM is responsible for managing the branch in the absence of the Branch Manager.

Overview

The Branch Manager is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expectations. In addition, the Branch Manager serves as a community extension of Northwest and is responsible for providing information on Northwest’s financial products and services in order to increase engagement and awareness of the Northwest brand. The Branch Manager is also responsible for the overall management of the branch and ensuring that branch employees facilitate member service transactions and which will positively impact member experience, sales and service expectations.

Overview

The Software Developer is an IT Systems Integration role focused on developing, supporting, and maintaining custom applications and integrated services across the credit union. The role emphasizes software development, business process automation, integration services, and cloud-based solutions, with a secondary focus on contributing to agentic AI development initiatives. Key responsibilities include developing, implementing, and supporting custom solutions that ensure the integrity, quality, and availability of software and services. This role covers the full software development lifecycle, including requirements analysis, design, planning, implementation, testing, deployment, and maintenance. The role may also assist with designing, integrating, testing, and supporting AI-enabled automation solutions that use large language models, structured prompts, approved tool integrations, APIs, workflow orchestration, and appropriate human oversight. The role supports organizational efficiency by automating business processes, delivering new capabilities using modern platforms when appropriate, and reducing operational risk through frequent, automated releases and testing.

Overview

The Branch Manager is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expectations. In addition, the Branch Manager serves as a community extension of Northwest and is responsible for providing information on Northwest’s financial products and services in order to increase engagement and awareness of the Northwest brand. The Branch Manager is also responsible for the overall management of the branch and ensuring that branch employees facilitate member service transactions and which will positively impact member experience, sales and service expectations.

Overview

The Mortgage Servicing Specialist is responsible for the accurate and compliant servicing of mortgage loans, in alignment with regulatory requirements established by the CFPB, RESPA, the Bank Secrecy Act (BSA), investors, and other governing bodies. This role encompasses a range of key servicing functions, Support mortgage servicing by finalizing new loan paperwork, organizing documents for review, managing insurance payments, assisting with property damage claims, and reporting on homes affected by natural disasters.

Additionally, the specialist is expected to perform essential servicing duties such as processing loan payoffs and releases, applying payments, and delivering exceptional service to both internal teams and external members. Attention to detail, regulatory awareness, and a commitment to service excellence are critical to success in this role.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Client Service Associate I provides direct support to the Wealth/Financial Advisor(s). The CSA’s job is to help enhance the client experience by servicing the client’s needs and providing administrative support to the Advisor in their daily business practices. Knowledge of firm policies, procedures and technology allows the CSA I to interface with clients and prospects, anticipate their needs, resolve their problems, and follow through to provide exceptional service. The CSA I should support the firm’s initiatives and maintain risk awareness and regulatory knowledge.

Overview

The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.