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Overview

The Loan Servicing Manager is responsible for managing and safeguarding the credit union’s collateralized loan portfolio, including mortgages and auto loans across direct and indirect channels. This role oversees all servicing operations such as escrow administration, property loss management, insurance coverage, rate adjustments, account updates, and specialty case handling while ensuring full compliance with state, local, and investor regulations. Additionally, the Loan Servicing Manager leads the servicing team by driving performance, maintaining accurate records, conducting audits, and fostering employee development through training and effective employee relations.