It’s About Finding Opportunity.

Overview

The Mortgage Servicing Specialist is responsible for the accurate and compliant servicing of mortgage loans, in alignment with regulatory requirements established by the CFPB, RESPA, the Bank Secrecy Act (BSA), investors, and other governing bodies. This role encompasses a range of key servicing functions, Support mortgage servicing by finalizing new loan paperwork, organizing documents for review, managing insurance payments, assisting with property damage claims, and reporting on homes affected by natural disasters.

Additionally, the specialist is expected to perform essential servicing duties such as processing loan payoffs and releases, applying payments, and delivering exceptional service to both internal teams and external members. Attention to detail, regulatory awareness, and a commitment to service excellence are critical to success in this role.

Overview

The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans to include both the direct and indirect loan portfolios. In additional, this role is responsible for the management of all insurance policies on the same auto loan portfolio.

Overview

The Area Sales Manager will partner with Automobile Dealerships in specifically defined areas. This position is responsible for consulting with each dealership on how to achieve its operational objectives. Additionally, build and maintain long-standing relationships with corporate leaders, business owners, and key decision makers throughout the organization will ensure adoption of our lending solutions while working with a team of underwriters. The Area Sales Manager is responsible for product presentations, building lasting relationships, and monitoring dealership productivity and performance by working with our experienced team of underwriters and management. 

Overview

The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout.