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Overview

The Senior Operations Specialist will assist the AVP of Operations/OSJ with oversight of the daily processes and procedures, ensuring the team is following all documented workflows and that all regulatory requirements are being met. The Senior Operations Specialist will work with the AVP of Operations/OSJ to ensure readiness for LPL branch exams or audits from any other regulatory authority. They will also assist in the day-to-day training and development of the Operations Specialist I and Operations Specialist II roles.

Overview

The Commercial Relationship Manager (CRM) will work closely with the business banking team and the various retail channels to drive production. The CRM is responsible for the generation and management of all commercial loans. The CRM will be responsible for originating new commercial loans in Virginia market and will focus on OOCRE, C&I and SBA Lending. The Commercial Relationship Manager will also be responsible for the generation, pre-screening and management for new commercial loans, with objectives related to loan production, portfolio growth, fee income, profitability, credit quality, loan delinquencies, member service, and personnel development.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Mortgage Servicing Specialist is responsible for the accurate and compliant servicing of mortgage loans, in alignment with regulatory requirements established by the CFPB, RESPA, the Bank Secrecy Act (BSA), investors, and other governing bodies. This role encompasses a range of key servicing functions, Support mortgage servicing by finalizing new loan paperwork, organizing documents for review, managing insurance payments, assisting with property damage claims, and reporting on homes affected by natural disasters.

Additionally, the specialist is expected to perform essential servicing duties such as processing loan payoffs and releases, applying payments, and delivering exceptional service to both internal teams and external members. Attention to detail, regulatory awareness, and a commitment to service excellence are critical to success in this role.

Overview

The Collections Team oversee's the critical and time-sensitive effort of settling delinquent loans or negative accounts while helping the credit union mitigate financial losses. In the role as a Collections Specialist, team members recover past due payments on auto loans, credit cards, signature loans, lines of credit and negative savings accounts. This role also includes the ability to be able to negotiate with members as well as work to find alternative payment solutions in order to keep delinquency low in order to mitigate loss.

Overview

The Consumer Lending Underwriter is responsible for evaluating and underwriting consumer loan applications in accordance with NWFCU’s established lending policies, procedures, and regulatory requirements. This role focuses on making timely, accurate, and well-structured lending decisions by analyzing creditworthiness, verifying documentation, identifying risk, and supporting portfolio quality. The underwriter serves as a subject-matter resource to lending staff, promotes appropriate loan products that add value for members, and ensures full compliance with Credit Union policies and federal regulations while contributing to strong member experience and overall lending performance.

Overview

The BSA/AML Systems Analyst is responsible for the administration, performance, and continuous improvement of the credit union’s BSA transaction monitoring platform and other tools. This is a systems-first role focused on owning the tools – ensuring they are properly configured, performing reliably, and generating meaningful output in support of the credit union’s BSA/AML program. This position’s core value is ensuring the monitoring infrastructure works well so the BSA and Fraud teams can focus on review and investigation.

Overview

The Senior Compensation & Benefits Specialist plays a key role in shaping a competitive and rewarding employee experience. In this role, you will lead our compensation efforts—driving market pricing, salary structure maintenance, and incentive program design—while also supporting our benefits, wellness, and leave programs. This is a high impact opportunity for someone who loves data, thrives on building strong compensation programs, and wants to help elevate our total rewards strategy.