It’s About Finding Opportunity.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans to include both the direct and indirect loan portfolios. In additional, this role is responsible for the management of all insurance policies on the same auto loan portfolio.

Overview

The Commercial Relationship Manager (CRM) develops, expands, and manages commercial banking relationships in Northern Virginia. Working closely with Business Services, retail channels, Credit Administration, and other internal partners, the CRM drives commercial loan and deposit growth while delivering comprehensive financial solutions to business members. The role originates and manages commercial lending relationships, primarily focused on Commercial & Industrial (C&I) and Owner-Occupied Commercial Real Estate (OOCRE), and is responsible for new business development, relationship management, loan origination, pre-screening, deal structuring, and ongoing portfolio management.

Performance objectives include commercial loan production, deposit growth, fee income, relationship profitability, portfolio growth, credit quality, member retention, and the development of new business relationships and Centers of Influence (COIs).

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout.

Overview

The Assistant Branch Manager (ABM) is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expectations. This role will provide direction and leadership by supervising, training and assuring quality control over all activities of the Member Service Representatives. This role also oversees the daily branch operations and is accountable for profitability, internal controls, and work processed. The ABM is responsible for managing the branch in the absence of the Branch Manager.

Overview

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

Overview

The Area Sales Manager will partner with Automobile Dealerships in specifically defined areas. This position is responsible for consulting with each dealership on how to achieve its operational objectives. Additionally, build and maintain long-standing relationships with corporate leaders, business owners, and key decision makers throughout the organization will ensure adoption of our lending solutions while working with a team of underwriters. The Area Sales Manager is responsible for product presentations, building lasting relationships, and monitoring dealership productivity and performance by working with our experienced team of underwriters and management. Must reside in these specific markets: Charlotte, NC – Tampa, FL – Nashville, TN – Dallas, TX – Northern, VA/ Herndon, VA