Mortgage Processing Intern

Overview

Northwest Federal Credit Union is seeking qualified interns for our paid Summer Internship Program at our Corporate Office in Herndon, VA. Our summer internship program is designed to provide college students the opportunity to learn about Northwest Federal and gain meaningful, hands-on experience in a professional environment that aligns with their career goals. This is an 8-week internship program starting on June 1, 2026.

The Mortgage Servicing Intern supports the servicing team in managing the day‑to‑day operations of existing home loans. This role assists with reviewing borrower documentation, updating loan records, researching account inquiries, and ensuring compliance with servicing guidelines. The intern will gain hands‑on experience in loan administration, customer support, payment processing, escrow analysis, and regulatory requirements. Ideal for students interested in finance, real estate, or operations, this internship offers exposure to the full mortgage lifecycle and the chance to contribute to a fast‑paced, detail‑oriented team.

Responsibilities

• Serves as the point of contact with members at the front desk in the Mortgage Department lobby
• Import, review and set up new online applications
• Electronically create, review and issue applicable disclosures within required time frames
• Request required documentation, upload received items to the appropriate loan files and make applicable changes to the data referenced in the loan application when needed
• Submit requests for credit reports, credit report supplements, mortgage insurance, flood certifications, appraisal inspections, title work and other necessary documentation as needed
• Complete Verification of Employment, Rent and Mortgages
• Submit requests for tax transcripts, PUD Insurance and Homeowners Insurance along with Verifications of Employment, Deposits and Mortgages
• Review loan files for completion and accuracy prior to assigning to a Loan Officer, Underwriter and/or Processor
• Assist Processing team members to ensure all loans meet compliance requirements and are processed in a timely manner
• Provide assistance to the Processing and Closing teams ensuring all 10 day items are complete
• Monitors new applications received along with the 10 day queue to ensure each loan is disclosed and assigned and the queue is actively worked and remains caught up
• Completes other duties as assigned
• Convey information effectively to the members and remain responsive to requests for information
• Examines and analyzes supporting documentation and clarifies missing or questionable information
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

• Must be enrolled in accredited university at the junior/senior level pursing a degree in Finance, Business Finance, or a related field
• Average 3.0 GPA or above (transcripts required)
• Ability to work effectively on-site in our Herndon, VA Corporate Office from 8am to 4:30pm
• Ability to use standard office and/or banking equipment and systems; working knowledge of Microsoft Office
• Ability to maintain confidentiality
• Ability to collaborate with all team members
• Ability to interact effectively with all levels of the organization and/or with members
• Effective oral and written communication skills
• Effective problem-solving skills
• Excellent interpersonal skills

Additional Compensation

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.