Protect Your Cards with Our Security Tools 

We offer services to help protect your Northwest Federal debit and credit cards from fraudulent use. Take advantage of these convenient online services and apps to help you stay on top of your card transactions. 

Watch this video to learn how to control how, when and where your debit card is used.

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Security Tools

CardNavSM by CO-OP appWatch this short video about Card Nav

Protect your Northwest Federal debit card with real-time control right from your smartphone with this handy app. Set the terms for when, where and how your debit card is used anytime, anywhere:

  • Turn cards on, off, and back on again in seconds
  • Use GPS to control transactions within a designated location
  • Limit card use to specific merchants or purchases
  • Control spending by setting limits to match your budget
  • Receive real-time, in-app card-use notifications and spending limit alerts

Download the Card Nav℠ app from the App Store℠ or Google Play™ to start using it today! 

CardNav is a service mark of CO-OP Financial Services. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Memorize your PIN and shield your PIN when entering it at ATMs or retail checkouts.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts, which help you detect fraud as soon as it happens. Northwest Federal offers the CardNav app to keep tabs on your debit card account.

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We offer transaction alerts to help protect credit and debit card accounts from fraudulent activity.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

Before traveling within or outside the U.S., request a special travel memo on your debit card account with our Member Service Center: 703-709-8900 (844-709-8900 toll-free). This will help to prevent blocked transactions when using your card and help ensure legitimate use of your account. 

MyCardInfo makes it easy to manage your Northwest Federal credit card securely online:

  • Enroll in eStatements
  • View transactions, make card payments and transfer balances
  • Sign up for credit card text alerts to help prevent fraudulent use
  • Set travel memos to help ensure legitimate use of your account

Visit MyCardInfo today. If you're an Online Banking user, you can access MyCardInfo directly by clicking on your credit card within Online Banking

Mastercard and Visa Transaction Alerts

Use transaction alerts to help keep your credit card account secure - sign up to receive a text message or email when your credit card is used. You can set custom alerts for transaction types and dollar amounts for: purchases over a selected amount, international purchases, online and phone purchases, and declined transactions. Register your Northwest Federal credit card online today. 

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts (see information above) which help you detect fraud as soon as it happens. 

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We offer transaction alerts to help protect credit and debit card accounts from fraudulent activity.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

Chip card transactions offer you advanced security by encrypting your personal information and making every transaction unique. This makes your chip enabled Northwest Federal credit or debit card more difficult to counterfeit or copy.

Mastercard and Visa Transaction Alerts

Use transaction alerts to help keep your credit card account secure - sign up to receive a text message or email when your credit card is used. You can set custom alerts for transaction types and dollar amounts for: purchases over a selected amount, international purchases, online and phone purchases, and declined transactions. Register your Northwest Federal credit card online today. 

Simplify the way you shop by adding your Northwest Federal credit and debit cards to these digital wallets on your phone or enabled watch or device.

To learn more, click on the above links for videos featuring how to add your card and begin enjoying greater payment convenience and security. 

Once you’ve added your card to these digital wallets, you can use your device(s) to make purchases at participating merchants wherever mobile or tap and pay transactions are accepted. It’s that easy!

​​Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. 
Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. 
Google Pay is a trademark of Google Inc.
Fitbit and Fitbit Pay are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries. 
Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.